Frequently Asked Questions
We’re a holistic skincare brand that supports teens and young adults through real skin changes with honest advice, gentle ingredients, and science-backed routines.
It’s for anyone going through skin problems, breakouts, or self-confidence dips — especially girls or womens of any age for kind, real answers about skincare and self-care.
100+ illustrated pages covering skin basics, mood changes, hygiene checklists, confidence tips, and real advice on growing up — all in a teen-friendly, pressure-free format.
Not right away. The guide helps you understand your skin first — so when you're ready to try products, you’ll know what your skin actually needs.
Our content is focused on common changes most girls experience, but anyone navigating similar skin or emotional shifts can benefit from the guide.
Yes! It’s a mobile-friendly digital download — readable on phones, tablets, or laptops, with no printing needed.
Since it’s a digital product, we don’t offer refunds. But if you have any issues with your file, just reach out and we’ll help right away!
Once you complete your purchase, you’ll get a link via email — ready to view instantly. Make sure to check your inbox and spam folders.
Yes — it gently explains about all types of skins and other common topics in a way that’s supportive and appropriate manner.
We include general guidance and what to look for in skincare products, but we don’t push or sell any specific brand. It’s all about learning first.
Absolutely. Many parents read it alongside their kids to help start open, positive conversations about growing up and self-care.
Once downloaded, it’s yours to keep forever. You can come back to it any time as your needs change or new questions come up.
It explains what acne is, why it happens, and how to care for your skin gently. While it’s not a treatment, it helps you manage acne with confidence and care.
More Questions?
For any other questions or concerns, please do not hesitate to reach out to our support team at skinandsoullab@gmail.com. We are here to help!