Frequently Asked Questions

1. What is Skin and Soul Lab?

We’re a holistic skincare brand that supports teens and young adults through real skin changes with honest advice, gentle ingredients, and science-backed routines.

2. Who is this guide for?

It’s for anyone going through skin problems, breakouts, or self-confidence dips — especially girls or womens of any age for kind, real answers about skincare and self-care.

3. What’s inside the guide?

100+ illustrated pages covering skin basics, mood changes, hygiene checklists, confidence tips, and real advice on growing up — all in a teen-friendly, pressure-free format.

4. Do I need skincare products too?

Not right away. The guide helps you understand your skin first — so when you're ready to try products, you’ll know what your skin actually needs.

5. Is this just for girls?

Our content is focused on common changes most girls experience, but anyone navigating similar skin or emotional shifts can benefit from the guide.

6. Can I read it on my phone?

Yes! It’s a mobile-friendly digital download — readable on phones, tablets, or laptops, with no printing needed.

7. Do you offer refunds?

Since it’s a digital product, we don’t offer refunds. But if you have any issues with your file, just reach out and we’ll help right away!

8. How do I get my download?

Once you complete your purchase, you’ll get a link via email — ready to view instantly. Make sure to check your inbox and spam folders.

9. Does the guide talk about All types Of skins?

Yes — it gently explains about all types of skins and other common topics in a way that’s supportive and appropriate manner.

10. Are there product recommendations inside?

We include general guidance and what to look for in skincare products, but we don’t push or sell any specific brand. It’s all about learning first.

11. Can parents use this with their kids?

Absolutely. Many parents read it alongside their kids to help start open, positive conversations about growing up and self-care.

12. How long will I have access to the guide?

Once downloaded, it’s yours to keep forever. You can come back to it any time as your needs change or new questions come up.

13. Will this help with acne?

It explains what acne is, why it happens, and how to care for your skin gently. While it’s not a treatment, it helps you manage acne with confidence and care.

More Questions?

For any other questions or concerns, please do not hesitate to reach out to our support team at skinandsoullab@gmail.com. We are here to help!